1. Who we are
OneHub (onehubng.com) is operated by OneHubNG Limited (RC 9886052), Lagos, Nigeria. Who is responsible: OneHubNG Limited, Lagos, Nigeria. Contact: info@onehubng.com or WhatsApp +234 705 959 7440.
2. What we collect
We collect the following information:
- Your name, phone number and email address
- Your NIN (National Identification Number), verified through our partner Dojah
- Selfies taken during the face check (when our team reviews your details by hand; automatic checks do not keep your selfie)
- Photos of your ID documents and certificates
- Your addresses and the area, city and state you browse from
- The listings you post
- The messages you send and receive on OneHub
- Records of payments you make to OneHub
3. Why we collect it
We use your information to:
- Verify your identity
- Prevent fraud and keep OneHub safe
- Show your listings and profile to other users
- Process your payments
- Provide customer support
4. Who we share it with
We never sell your personal data. Other users see only what you choose to show on your public profile and listings; your NIN, bank details and ID documents are never shown publicly. We share information with law enforcement or a regulator only when the law requires it or upon a lawful request.
We also use these service providers, who process your data only to provide their service to us:
- Dojah, for identity and business verification
- Paystack, for plan payments
- Google Firebase, for push notifications
- Resend, for emails
- Our cloud hosting and database provider
5. Identity and business verification
To keep OneHub safe, sellers verify their identity. With your consent, we send your NIN and a live selfie, and for businesses your CAC registration number and name, to Dojah, a licensed identity verification provider, to check them against official records. We keep only the result, the date, the match score, the last 4 digits of your NIN and your name as recorded, and for businesses the registered name, number and status. We do not store your selfie for these checks. If the automatic check cannot confirm you, our verification team keeps your NIN privately only until they have checked it by hand; after that only the last 4 digits are kept.
6. Reported chats
If a conversation is reported, our safety team may review that conversation to investigate. Access is limited and logged.
7. How long we keep it
We keep your information for as long as your account is active. When you delete your account, we remove your profile, listings, contact details and verification documents. We keep payment records for as long as the law requires, and information needed to handle an open dispute or lawful request until it is resolved.
8. Your rights
Under the Nigeria Data Protection Act 2023 you have the right to access, correct and delete your personal data, and to object to how we use it. To use any of these rights, email info@onehubng.com. You can also see and correct your details at any time in Account → Settings. You have the right to complain to the Nigeria Data Protection Commission (NDPC).
9. Deleting your account
You can delete your account from Account → Settings → Delete my account, or by emailing info@onehubng.com.
10. Age
OneHub is only for people aged 18 and over.
11. The law we follow
OneHubNG Limited complies with the Nigeria Data Protection Act 2023.
12. Contact
Email: info@onehubng.com
WhatsApp: +234 705 959 7440