Part A — Fees paid to OneHub
1. Subscriptions
Annual listing subscriptions (Student ₦2,000, Business ₦3,000, Professional ₦4,000, Company ₦5,000) are paid only after a vendor's registration has been reviewed and approved, so applicants who are not approved are never charged. Professionals and skilled workers may instead choose, after approval, to go live free and pay once they have received three enquiries from buyers through OneHub; if they pay before then, the paid year starts on the day of payment. Once a profile goes live, subscription fees are non-refundable, except for duplicate or mistaken charges.
2. Verification fee
The one-time ₦1,500 verification fee for graduate applicants covers the manual review of their documents and is non-refundable, including if the documents cannot be verified.
3. Boosts
Boost fees are non-refundable once the boost has started, except for duplicate or mistaken charges, or a technical fault on OneHub's side that prevents the boost from activating.
4. Duplicate or mistaken charges
If you were charged twice or charged in error, email info@onehubng.com within 30 days of the charge, with your registered name, email, and payment reference. We will acknowledge your request within 2 working days. Approved refunds are returned to the original payment method within 7 working days.
5. Suspended accounts
Fees are not refunded for accounts suspended or removed for breaking our Acceptable Use Policy.
Payments made before 24 September 2026 remain covered by the previous 7-day cancellation terms.
Part B — Transactions between buyers and vendors
6. OneHub is not a party to transactions
Buyers and vendors negotiate and pay each other directly. OneHub does not receive, hold, or refund payments for goods or services exchanged between users. Refunds, returns, exchanges, and cancellations are agreed directly between the buyer and vendor.
7. Protect yourself
Always inspect items or confirm services before paying. For property, inspect in person and confirm the landlord or agent before paying any fee. Use OneHub's verification badges, ratings, and reviews to choose who to deal with.
8. Disputes and reports
If a vendor acts dishonestly, fails to honour an agreement, or appears fraudulent, report them through the "Report" option in the app or email info@onehubng.com. Our admin team reviews every report and may warn, suspend, or permanently remove vendors found to be in breach of our policies. OneHub may share relevant information with law enforcement upon lawful request.
9. Contact
Email: info@onehubng.com
WhatsApp: +234 705 959 7440